Memhack is a memorization platform exclusive to Fluency Academy.
Do you know the phrases you learned in Fluency classes? They become Memhack cards!
With this system, you will memorize and internalize everything you studied!🧠

The logic of Memhack is as follows:
1️⃣ You access the platform;
2️⃣ Start a study session;
3️⃣ Choose the available time you have for that day;
4️⃣ Start practicing🏆

When studying, you will see cards containing phrases in the new language. The challenge is to try to remember the meaning of the phrase previously seen in the lesson. After that, you mark the level of difficulty you had in remembering it.
Based on your strengths and weaknesses, Memhack prepares personalized study sessions.
They will help you recall phrases and words just when you are about to forget them, until they become a permanent part of your memory!

It's worth noting that your access to Memhack is not conditioned on having an active course. In other words, your access never expires!✨

🤚If you have any questions about Memhack that were not answered in this FAQ, just open a ticket in our form selecting Memhack and the subject "Others". By doing this, you will quickly receive help from someone on the CX team🏃"

If you don't have an account yet, don't worry, creating one is very simple!
‍
‍Follow the steps below:
‍1️⃣ You can download our Memhack app from digital stores (App Store and Play Store) or visit the website: https://memhack.io/
2️⃣ Click on 'Create Account'
3️⃣ Fill in your name and the email you used to access the course;
4️⃣ Create a password;
5️⃣ After confirming the information, you will be ready to start adding decks from your course.

Amazing, isn't it?✨

🤚If you are unable to access your course, just open a ticket in our form selecting Memhack and the subject "I need support to access the platform". By doing this, you will quickly receive help from someone on the CX team💞"

Every time we finish a lesson within the course, we can scroll down the page and encounter 2 features:
1️⃣ A small quiz to test our knowledge after completing the lesson;
2️⃣ A Memhack banner with a button to add decks

To add card decks in Memhack, just click the button and you’re done!✅
The cards will be added to your deck and can be studied in your study sessions.

‍🙋My banner to add decks is different from the one shared
‍If the banner for your course is different from the example banner we used above, don’t worry, okay? The layout of the banner may vary depending on the course you are taking. Check out this other example of a banner that is in one of our other courses

The important thing here is to make sure the deck has been added and is available to be studied.

‍🙋How do I know if a lesson deck has been added to my Memhack deck?
‍When we scroll down a lesson page and reach the Memhack banner, it will indicate whether or not we have already added it. See below examples of banners where the deck has been added and has not yet been added:

Deck not added

Deck added to the deck

🤚If you have problems with your decks, just open a ticket in the form selecting Memhack and the subject "Others"

To have a study session on Memhack, the first thing to do is:
1. Go to Memhack;
2. Select your course;
3. Click on Study Now;
4. Once done, just choose your deck and start studying!🤩

‍🙋How to choose the ideal deck for a study session?
‍- If you have plenty of time available (around 1 hour), select the ideal mode to study all the cards in your deck;
- As the available study time decreases, adjust the size of the decks to fit the time you have😉

‍*Generally:
⌛A session of up to 150 cards (Good) takes 30 to 45 minutes to complete;
A session of up to 100 cards (Medium) takes 20 to 30 minutes;
And a session of 50 cards (Short) takes 10 to 15 minutes.

‍🙋How to study each card?
‍For each card, follow these 6 steps:
1️⃣ Read;
2️⃣ Play the audio;
3️⃣ Repeat aloud, trying to match the audio as closely as possible;
4️⃣ Reflect on the translation of the phrase on that card;
5️⃣ Flip the card and assess if your translation matches Memhack's translation;
6️⃣ Evaluate the card.

‍🙋How to evaluate the deck cards?
‍• If you could easily remember it, that is, you remembered the phrase and could understand it instantly, classify it as 'Easy';
• If you had a bit more difficulty remembering it, that is, it took you between 5 to 15 seconds, mark it as 'Good';
• If you don't remember some parts of the phrase or had a lot of difficulty remembering it, mark it as 'Difficult';
• Now, if you don’t remember or understand anything from the phrase, click 'Don't remember'.

By classifying the difficulty of content on Memhack, you help the algorithm adjust the frequency of the cards, prioritizing the more difficult ones to prevent forgetting and ensure effective studies. So make sure to evaluate the cards properly and study every day!📚

🤚If you have problems with your study sessions, just open a ticket in the form selecting Memhack and the subject "Others"

If you have any problem with your access, just reset your password by following the steps below:
1️⃣ Go to the Memhack login page and click on Forgot My Password

2️⃣ Enter your email and click on 'Recover Password';
3️⃣ Check your email and look for 'Instructions to Reset Password';
4️⃣ Click on the link provided in the email;
5️⃣ Enter the new password, repeat it in the field below, and click on Recover Password;
6️⃣ Done!🤩✅

🤚If the password reset doesn't work, you should open a ticket through the form selecting Memhack and the subject: "I need support to access the platform"

Fluency Talks is Fluency Academy's conversation platform that provides you with a unique experience in the pursuit of the much-desired fluency.
‍
On the platform, you will find two types of sessions:
1️⃣ Individual lessons, 45 minutes long (just the student and the teacher);
2️⃣ Group lessons, 60 minutes long, with a maximum of 6 students per class.

Our goal is to unlock your speaking ability and enable you to communicate confidently in English or Spanish.

🤚 If you have any questions about Fluency Talks that are not answered in this FAQ, simply open a ticket on our form by selecting Fluency Talks and the topic "Others" By doing this, you will receive help from someone on the CX team shortly 🏃

As soon as you secure your spot on our conversation platform, follow this step-by-step guide to access it:
1️⃣ Go to: https://www.accounts.fluency.io/activate/?product=talks;
2️⃣ Enter the email you used for the purchase and click "Send";
3️⃣ You will receive a 6-digit code in your email;
4️⃣ Return to the Fluency Talks access page and enter the code there;
5️⃣ Now you can create your access password;
6️⃣ Done! 🤩 You can now schedule your lessons ✅
‍
‍🙋 How to schedule individual lessons?
On the platform's homepage, you should:
1️⃣ Click on "Individual" in the purple bar at the top of the page;
2️⃣ Select the teacher with whom you want to practice conversation and click on "Schedule lesson"
*If you already know who you want to practice with, you can use the search box and type the teacher's name.
3️⃣ After clicking the button, you can see the days the teacher is available on the right side of the screen. Select the best date for you;
4️⃣ By clicking on the date, you will see the times the teacher is available on that day. Select the best time for you;
5️⃣ Click on "Schedule lesson", select one of the available courses according to your interest, and click "Schedule lesson" again 🤩

‍🙋 How to schedule group lessons?
On the platform's homepage, you should:
1️⃣ Click on "Group" in the purple bar at the top of the page;
2️⃣ On the left side of the screen, you can see some filters and use them to select the language, level, and day/time that best suits you;
3️⃣ The lesson options will appear on the right side, and you just need to select the most suitable one and click on "Schedule lesson"
4️⃣ You will be redirected to a confirmation page, and there, just click "Confirm ✔️"

🤚 If you are having trouble accessing the platform, open a ticket on the form by selecting Fluency Talks and the topic "I need support to access the platform" And if the problem is occurring when scheduling lessons, use the same path but select the topic "Others".

If you have scheduled a lesson but cannot attend, it is essential that you cancel the lesson in advance. By doing so, you will automatically receive your credit back 🤩

To receive this refund, you must cancel:
🕐 Group lessons at least 1 hour in advance
🕛 Individual lessons at least 24 hours in advance‍

To cancel, you should:
‍1️⃣ Access your schedule in the "My Lessons" tab (in the purple bar at the top of the page);
2️⃣ Select the lesson you want to cancel;
3️⃣ Click on the 3 dots in the upper right corner of the lesson;
4️⃣ Select the "Cancel lesson" option that appears there;
5️⃣ A box will then appear for you to confirm if you really want to cancel this lesson.

Once the lesson is cancelled, you will receive an email, and you can reschedule it again ✅

‍🤚If you couldn't cancel before the established time:
‍In cases where you cannot cancel and cannot attend the class for a justifiable reason, we ask that you contact support through the form. Just inform the reason for the absence and select the subject, "I have questions about Fluency Talks". With this, we will analyze the possibility of returning this credit🙏

Credits represent the number of lessons you have available per week and can be for individual or group lessons.

‍‍🙋 How to know the number of credits and their type (individual or group)?

On the Fluency Talks homepage, you can track how many credits for group and individual sessions you have each week:

By clicking the arrows to the side, you can also see the credits that are already available in the upcoming weeks to schedule your lessons in advance:

When you schedule your lessons, they will also appear on this page, and the days you have lessons will be marked in orange:

🙋 What is the validity of the credits?‍Weekly credits are available from Monday to Sunday, when they expire. This means credits are not cumulative, and it is not possible to schedule a lesson for the following week with this week’s credits.

Remember that group lessons can be scheduled up to 1 hour before they start, and individual lessons need to be scheduled at least 24 hours in advance. So, it's good to plan ahead!

🤚If you have any questions about credits, just open a ticket in our form
selecting Fluency Talks and the subject "I have questions about Fluency Talks"

To know which conversation plan you have, there are two possibilities:

🔶If you received the conversation as a bonus from a course, you can go to the offer page and check the details:
1- When you purchased the course, you provided your information on a page;
2- When you enter that page, you will come across two elements that will help with your question:
‍
‍*Banners on the right section of the page

* Description below the course price

3️⃣ Note that both elements provide the same information:
And for this specific question, we can see that with this offer, besides the course, we have:
- 6 free group conversation classes per week during the 1st month;🔶If you purchased only the conversation, you can go to the plans page and check the details of the offer you contracted
1️⃣ Just go to this page;
2️⃣ Scroll down to the plans section;
3️⃣ Understand which plan you contracted;
4️⃣ Look at the features described just below the price of your plan

👉And if you haven't purchased the product yet, click here and unlock your conversation🔓🚀

🤚If you have more questions about Fluency Talks, just open a ticket in our form selecting Fluency Talks and the subject "Others". By doing this, you will quickly receive help from someone on the CX team🏃